By Paying a Deposit on your order, you are approving the order quote and artwork proof for your particular job and the following terms and conditions.
All orders require 50% down / 50% on the date of shipment. Full payment MUST be received before orders will be shipped or available for pickup. Payment can be made by check, money order, credit card, or PayPal. Checks require 5 Business Days to Process. There is a $25.00 charge for returned checks. On delinquent accounts past 30 days overdue, all balances left open will be charged to the last card used on file. If there is no card or the card is inactive, a late charge of %5 (per month) of the the open balances will be applied to the account. Any orders left at Terminus over 90 days will be treated as abandoned and will be donated to charity and all deposits will be forfeited.
Turnaround times reflect an average completion time of normal orders. These times are not guaranteed. For guaranteed production dates ask your sales representative about our rush order services. Turnaround times are quoted in working business days. Weekends, Holidays and transit times are not included. PLEASE PLAN FOR TIME SENSITIVE JOBS IN ADVANCE.
All Rush orders will be subjected to a rush fee based on needed turnaround time and current workload. To discuss the actual rush charge please contact a sales rep at 808-688-8008. All rush orders must be noted in the special instructions field.
Prices do not include shipping (unless otherwise specified). Any changes may result in extended turnaround times. Made In Hawaii Enterprises is not responsible for any loss, damage or shipping delays caused by a delivery carrier.
All product specifications must be listed in the notes for order. The desired sizing must be supplied in inches on the order form and needs to not exceed the measurements of the file itself. If no sizing is supplied then your artwork file will be used as a reference. All issues of sizing and print locations must be cleared up 7 working days before the production goes to print. A lack of clear instructions may cause delays on your job. THERE IS NO GUARANTEE ON COLORS ON SPECIALTY INKS (example discharge, and other fashion inks). With discharge ink, we suggest only 100% cotton be used. Due to different dye lots/fabric differences within a chosen brand, Made In Hawaii Enterprises is not responsible for variations in garment discharge-ability. When multiple brands or colors of garment are used in a fashion ink runs, printed colors will vary because of the different fabric colors. Monitor display settings can greatly affect the color you see on screen. For specific colors please submit PMS reference numbers to ensure color matching for printing on all products.
All artwork must be submitted at 300 dpi or in a vector format. Artwork is screened and orders with artwork that is too small or poor in quality will be placed on hold for 5 business days until new artwork is received. If no artwork is received the order will be pushed to the end of the production line after 5 days. All artwork is printed AS-IS unless requests for touch ups / cleanups are made. Small tasks are completed as a part of regular setup fees, but overhauls, custom creations, and complete cleanups are charged per project. This fee will be discussed and approved with you before we start the process. Art must be paid in full, and there are no refunds because labor costs must still be covered.
Not all prints can be achieved through conventional screen printing, embroidery, etc. We will do our absolute best to match your requests / product templates but your products will not always look EXACTLY as they do on your computer screen in real life. With printing over seams, collars, and zippers comes issues of ink-buildup and ink not always filling in gaps right next to the seams. When printing onto the sleeve, collar, and shoulder area the print will not always be able to go as far onto the sleeve or onto the collar as you’re wanting, but we will always print the image as offset as we can. We will let you know if something is impossible, but feel free to throw any projects our way.
Orders are subject to overruns and/or under runs due to the nature of the printing process. Generally if we have over runs and you will receive a few extra shirts or products free of charge. In some cases an under run in a certain size will occur and the over run in other sizes will cover that amount (i.e.: you order 25 smalls and 25 mediums, you may receive 24 smalls and 26 mediums). It there are misprints of any kind we will adjust your bill. If your bill is finalized, then the credit will be held and used on your next order.
OTHER TERMS & CONDITIONS:
* Claims for damages, defects or shortages must be submitted in writing within 10 working days after the delivery of the product.
* In the event of an order misprint, ALL of the original order must be returned.
* Any orders left at Made In Hawaii Enterprises over 90 days will be treated as abandoned and will be donated to charity and all deposits will be forfeited.
* Made In Hawaii Enterprises liability shall be limited to the stated sales price of any defective goods. We will not be liable for any consequential damages such as profit loss etc.
* For legal purposes, the venue for any dispute shall be Honolulu, Hawaii.
* Prices, terms and conditions are subject to change without notice. Please read all information on our website before submitting your order.
* Because Screen printing and other print methods is custom made merchandise, cancellation of an order will result in charges for any set up or pre press costs incurred before cancellation and all restocking fees incurred by our distributors.
* Orders cannot be canceled once production has begun. All orders are subjected to restocking fees if cancellations are made before any production or art prep has happened.